Refund & Payment Policy

As Discordium.org Premium, Bot Development, and Hosting are digital services/products that may become accessible or customized immediately after purchase, we generally do not offer refunds.

Exceptions apply in the following cases

• Technical issues that prevent the service from functioning or being accessible as expected
• An unauthorized purchase due to a technical error or misunderstanding

To request a refund, you must contact our support team within 7 days of the purchase date. Please provide:

• Order ID or transaction details
• A brief explanation of the issue or reason for the refund request

All refund requests will be carefully reviewed by our support team. Refunds will only be granted if the request meets the above criteria.

Refunds will not be granted if:

• The Premium service has already been used or activated (e.g., access to exclusive features, ads, FA Bump)
• A Bot Development project has already been started, delivered in parts, or completed, as this involves individual programming and development work
• A Hosting service (Discord, Minecraft, FiveM or similar) has already been activated, used, or provisioned (server setup, resource allocation, or domain linking)
• The request is made after the 7-day period
• Your account or server has been banned or suspended due to violations of Discordium.org's Terms of Service or Community Guidelines

If your account, server, bot, or hosting package is banned or suspended due to a violation of our Terms of Service, you are not entitled to a refund.

Bans are only imposed after a thorough review and in accordance with our guidelines.

• Once a development project has been planned, resources allocated, or coding begun, refunds are no longer possible.
• If the project is canceled before work has started, a partial refund may be granted.
• In the case of custom development errors, we will first attempt to correct or improve the product before any refund is considered.

• Hosting services are billed in advance.
• If a server has been provisioned and activated, no refunds are possible for the current billing period.
• Refunds may only be considered if the hosting service is unavailable for a prolonged period (downtime) due to technical issues caused by Discordium.org and not by external providers or misuse by the customer.

We reserve the right to change this refund policy at any time. Any changes will be communicated through our website.

For refund requests or any further questions, please contact our support team at support@discordium.org.